Feedback from patients is very important to us. It gives us the opportunity to improve the care we provide. If you have any concerns, suggestions, questions, or just want to reach out to give us feedback on our programs, services, or allied health professionals – please let us know!
When contacting us during business hours you will reach a real person. We are here to listen, provide you with further information, and make sure all feedback from you goes to the appropriate people.
If you are reaching out to discuss a health care concern, we will direct you back to your healthcare provider (such as your family doctor or nurse practitioner) as they are the experts.
How to connect with us to share your feedback:
Call Monday to Friday from 9:00 a.m. – 4:30 p.m. to reach one of our team members. If you call before 9:00 a.m., after 4:00 p.m., or during the weekend please leave us a voicemail.
Email: Click here for email.
Patient Relations Form: if you do not wish to call or email us, you can complete our Patient Relations Form (link)
Mail: 185 King St., Suite 500, Peterborough, ON K9J 2R8
Please note: it may take longer to hear back from us through this route! Once we receive your letter, we will address the concern within two business days. Be sure to leave us your contact information so we can follow-up.