Patient Relations

Your feedback is very important to us and allows us to improve the care we provide. If you have any concerns, suggestions, questions, or just want to reach out to give us feedback on our programs, services, or interprofessional healthcare providers – please do! When contacting us during business hours you will reach a real person. We are here to listen, educate, and share your feedback with the appropriate people. If you are reaching out to discuss a health concern, we will direct you back to your health care provider (family doctor or nurse practitioner), they are the experts.

How to connect with us to share your feedback

We encourage you to complete the patient relations form. Please note, we are only able to address concerns related to the programs and services we deliver or the interprofessional healthcare providers whom we employ. If you have a concern regarding your family doctor, you must contact the College of Physicians and Surgeons of Ontario.

Complete the Patient Relations form

Phone: 705-740-8020

Hours: Monday to Friday from 9:00 AM to 4:30 PM If you call outside of those hours, please leave us a voice message.

Email: Click here for email.

Mail: 185 King Street, Suite 500, Peterborough, ON K9J 2R8

Please note: it may take longer to hear back from us through this route. Once we receive your letter, we will address the concern within two business days. Be sure to leave us your contact information so we can follow-up.