Medical Office Assistant – 37.5 hours/week – Permanent

Overview

The Peterborough Family Health Team (PFHT) is seeking a dedicated Medical Office Assistant (MOA) to support the Unattached Patient Clinics. Reporting to the Patient Services Supervisor, the MOA serves as the first point of contact for patients and plays a key role within a collaborative, multi-disciplinary team of Interprofessional Healthcare Providers. This team includes Physicians, Nurse Practitioners, and Registered Practical Nurses.

This is a permanent, full-time position (1.0 FTE; 37.5 hours per week) based in Peterborough, Ontario.

Responsibilities

Working with patients in a health care setting, the person in this role:

• Respond to high volumes of incoming calls from people seeking episodic care; triage inquiries and schedule appointments in accordance with clinic protocols and prioritization guidelines
• Schedule and coordinate all patient appointments using the electronic medical record (EMR)
• Greet patients upon arrival and promptly notify the clinician (e.g., RPN, NP, physician) of their arrival
• Provide administrative support to clinicians in their day-to-day operations and patient care activities
• Verify and update patient information and OHIP eligibility
• Support new patient intake and orientation to clinic policies
• Support preventative care and recall processes
• Completes reminder calls to patients as required/requested
• Performs a variety of confidential and non-confidential administrative and clerical duties, including but not limited to word processing, scheduling meetings, relaying messages, processing mail, faxing, and data entry
• Maintains inventory of office supplies and supports RPNs in maintenance of medical supplies
• Attends internal team meetings and organizational PFHT meetings as required
• Participates in problem-solving to enhance patient care
• Provide coverage and support for other administrative roles within the organization or team members during absences, breaks, or periods of high workload, as needed
• Contribute to a safe and inclusive environment
• Maintain confidentiality and patient privacy
• Performs other duties as assigned

Qualifications

• Post-secondary education in a related field such as business administration OR completion of Medical Secretary Course (medical terminology, pharmacology) OR Diploma in Practical Nursing
• Demonstrated effective verbal and written communication, interpersonal and public relations and problem-solving skills
• Demonstrated proficiency in computer applications, including Windows operating systems, Microsoft Office Suite (Word, Excel, Outlook, etc.), email communication, and internet research
• Previous medical office experience preferred
• Previous experience with Electronic Medical Records preferred
• Experience in telephone triage and booking appointments, preferably in a family medicine practice
• Ability to set priorities and organize work accordingly in a busy office setting with multiple professionals

Additional benefits of joining the Peterborough Family Health Team

• A provincial leader among Family Health Teams in Ontario
• Excellent team/office environment
• Multidisciplinary team expertise
• Organizational commitment to work-life balance
• HOOPP Pension Plan
• Optional Extended Health and Dental Plan
• Life/Disability Insurance Plan
• Health Care spending account
• EAP

The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able, maintain full vaccination.

Interested candidates can email their resume and cover letter to resumes@peterboroughfht.com by the application deadline.

Application deadline: Tuesday June 24, 2025 – 12 noon
Hours: 37.5 hours/week – Monday to Friday
Expected start date: As soon as possible
Job type: Permanent
Salary: $19.37 to $21.80 /hour

The Peterborough Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. The Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes. We thank all applicants for their interest; however only candidates selected for further consideration will be contacted.