Frequently Asked Questions
This document is intended to help your organization understand the Connect Clinic, answer questions from the people you serve, and make confident, accurate referrals. If something isn't covered here, please contact us directly.
The Connect Clinic is for residents of Peterborough City and County who do not currently have a family doctor or nurse practitioner. If someone you work with is unattached and needs primary care, the Connect Clinic is the right place to refer them.
Yes, but only for residents of the City and County of Peterborough who are seeking a family doctor or nurse practitioner in the region.
No. There is no minimum or maximum time requirement. Anyone who is currently unattached, whether recently or for years, is eligible.
The clinic’s primary focus is Peterborough City and County. If you are unsure whether a specific patient qualifies, please call the clinic directly.
Yes. An OHIP card is required for all appointments. The clinic provides OHIP-covered services at no cost to patients. If the person you are referring does not have an OHIP card, please connect them with appropriate supports before referring to the clinic.
Patients can self-refer. You can direct anyone to call the clinic directly or book online if they are an existing patient.
No. The Connect Clinic is not a walk-in. All patients must book an intake appointment before receiving care. This distinction is important: the clinic builds and maintains a medical record for each patient, providing continuity rather than episodic, one-time visits.
New patients must call the clinic at 705-651-4866 to book their intake appointment. Existing patients may call and or book online. The clinic is not open on weekends or statutory holidays. Note: phones are closed from 12:00 – 1:00 PM daily.
The Connect Clinic offers same-day or next-day appointments, Monday – Friday.
The clinic operates at 185 King Street (Suite 500, 5th floor) with paid parking across the street, and 555 George Street North with free onsite parking. Our primary phone number (705-651-4866) coordinates appointments between both locations.
The clinic handles most common primary care needs, such as but not limited to: birth control and family planning, blood pressure checks, cold symptoms (over one week), COPD/CHF flare-ups, diabetes management (labs and medication), dizziness and balance issues, immunizations, menstrual concerns, muscle and joint pain, cancer screenings, prescription refills, skin issues, sore ears and throat, stomach and bowel issues, and urinary tract infections.
The Connect Clinic does not provide: emergency care (call 911 or go to the nearest ED), insurance or disability forms, driver’s licence medicals, narcotic or controlled drug prescriptions (with the exception of existing ADHD prescriptions), suturing of lacerations, bone setting, allergy injections, or minor surgical procedures.
Yes. The Connect Clinic can facilitate specialist referrals when appropriate to support a patient’s ongoing care needs.
The clinic starts and maintains a medical record for every patient. This record stays with them throughout their time at the Connect Clinic and can transition with them when they are permanently attached to a family physician or nurse practitioner.
Yes, charts can be transferred to the Connect Clinic via a secure platform. The clinic’s administrative team supports a smooth handoff and chart creation.
Care is delivered by a team of local family doctors, and nurse practitioners supported by Registered Practical Nurses. While specific provider continuity may vary, the medical record ensures continuity of care regardless of which clinician a patient sees.
The Connect Clinic’s role is explicitly transitional. When you are permanently attached to a family physician or nurse practitioner, the clinic supports the transition and transfer of your medical record to the new provider.